Refund policy

EXCHANGE & RETURN POLICY

Inspect before you accept
When your order arrives, our courier will wait while you check your items. Please try them on and make sure everything is right before the courier leaves.

If something isn't right
If you're not happy with your order, you can return it to the courier on the spot. You will only pay the delivery fee.

After the courier leaves
Once the courier has left, returns and exchanges are not accepted, except in the case of a defective item.

Defective items only
If your item has a defect, you can request an exchange or a return. Please contact us on the same day of delivery with clear photos of the defect. Requests made after the day of delivery cannot be accepted.

Questions?
DM us on Instagram @secret_3m_store, we're happy to help.